FullStack Labs Mar 2020 - Present

Business Development Manager

LawnStarter Lawn Care Jun 2017 - Jun 2019

Senior Manager Sales Operations

• Identified workflow improvements by remaining current on industry trends, sales tactics, and competitors.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Built an environment where people looked forward to coming to work and were challenged.
• Coached and developed employees on methods for handling various aspects of sales and support.

Apple Apr 2016 - Nov 2016

Small Business AOS

• Completed activities and met target deadlines to achieve sales goals and execute world class customer service.
• Provided the Apple experience for customers.
• Demonstrated knowledge of Apple’s mission, core values, and culture.
• Helped small business owners with the buying process.

Software Advice Mar 2015 - Mar 2016

Software Advisor

• Helped buyers find the right software for their needs, providing free consultations, reviews and research.
• Specialized in construction management companies with business volumes ranging from $1M+ a year.
• Showcased product features to customers and discussed technical details to overcome objections.
• Identified prospect’s needs and developed appropriate responses along with information on the appropriate software.

Sears Holdings Corporation Aug 2012 - Jan 2015

Sales Team Manager

• Created and executed sales training program with an increase of 47% sales in the department.
• Developed and coached zero sellers on closing techniques.
• Handled customer escalations to ensure every effort was made to provide outstanding customer service.
• Monitored team’s QA to increase overall customer satisfaction.